Services
Sense ProgressHearing loss, including tinnitus, is a hidden disability because you can’t tell someone has it just by looking at them.
That means people who live or work with someone dealing with hearing loss might not always think to accommodate their needs—or might just forget. Unfortunately, this can make life feel really isolating for those affected, leading to stress, anxiety, and other mental health challenges.
All of this can make it tough for someone with hearing loss to truly thrive and feel their best. Through consultancy and training Sense Progress Ltd can help you or your organisation be more accessible and inclusive to people with hearing loss.
Customers
Staff
Individual Relationships (Open Courses)
Sense Progress with your Customers
Up to a third of your current or potential customers could have hearing loss and if your service and communications are not accessible to them then they may not be experiencing the level of great customer service you strive to provide.
There may be misunderstandings, confusion and alienation making them feel undervalued, excluded and dissatisfied leading to fewer business opportunities and a narrower customer base.
Services
Sense Progress can support your organisation in becoming more accessible by offering tailored consultancy services, such as advising on the best approach and environment to enhance inclusivity.
Benefits
The great news is that investing in accessibility and inclusion for customers with hearing loss doesn’t need to be complicated or time-consuming but the impact could be enormous helping with:
– Improved customer service
– Better understanding of your customers
– Expanded customer base
– Increased potential sales and pipeline
– Greater customer loyalty
– Competitive advantage
– Enhanced reputation
We also provide bespoke skills training, focusing on key areas like communication, influencing, and facilitation skills. Our training programmes are designed to empower your team with the tools they need to effectively engage with customers who have hearing loss, helping you build stronger, more inclusive relationships and foster a welcoming environment for all.
Sense Progress with your Staff
Approximately 25% of the workforce in the UK has some level of hearing loss. They may feel isolated or excluded from their hearing colleagues and they may be missing or misunderstanding important information at work, intensifying the opportunity for mistakes and potentially increasing their risk of being bullied, harassed or discriminated against, directly or indirectly.
Because of these issues, staff with hearing loss might experience higher levels of stress, heightened anxiety and poor mental health and organisations could encounter detrimental effects commercially on quality and productivity.
Services
Sense Progress can support your organisation in becoming more accessible by offering tailored consultancy services, for example on culture, policy, internal ways of working, performance and environment.
Benefits
The great news is that investing in accessibility and inclusion for staff with hearing loss doesn’t need to be complicated or time-consuming but the impact could be enormous helping to:
– Improve decision making, problem solving, innovation and creativity
– Improve staff performance
– Improve staff wellbeing
– Increase job satisfaction
– Improve reputation as an employer of choice
– Be compliant with legislation protecting employees’ rights
We also provide bespoke skills training in management, communication, facilitation and teamwork. Our training programmes are designed to empower your teams to build stronger, more inclusive relationships and foster a welcoming environment for all.
Sense Progress with your Individual Relationships (Open Courses)
Communication is often cited as the most important element of a healthy relationship because with good communication comes trust, understanding, support, empathy and respect. When relationships are between hearing people and people with hearing loss interactions can become more challenging with messages being misunderstood or misheard.
This breakdown of communication can lead to either party feeling isolated, ignored, misunderstood, under-valued, disrespected, putting strain on relationships at home, at work and socially.
Services
Our open courses are designed to make your relationships with your family or friends with hearing loss, stronger and more connected.
I also offer small group and 1-2-1 coaching sessions bespoke to your individual situation. Please contact me directly for more information.
Open Course
Inclusive Communication: a spotlight on hearing loss is an open course that is designed to make your relationships stronger and more connected by:
– Helping you understand the daily challenges hearing loss brings.
– Exploring how to adapt to different environments making conversations easier.
– Teaching practical techniques to improve communication.
To be added to my waiting list, please send me your name, email address and location (for face-to-face course opportunities).