Services
Sense ProgressAround 9 million working-age adults in the UK
live with hearing loss or tinnitus .
They are in your workforce and among your customers, even if you can’t immediately see it.
Audit & Transformation
Training Courses
Executive Coaching
Audit & Transformation
Because hearing loss is often undisclosed, the impact on performance, decisions and legal risk is easy to miss. We provide a complete audit and transformation service with practical consultancy and training, to help you future-proof your ways of working and lead the way in hearing-loss inclusion.
Audit & Transformation
We audit your working practices and policies, provide clear findings and priorities, then work with you to deliver a practical transformation plan, including designing and delivering the solutions.
You can choose the full audit-and-transformation package or just the parts you need — we’ll work with you at whatever level of support suits you.
Benefits
Good news: hearing-loss inclusion doesn’t have to be complicated – but the impact can be huge, helping to:
- Boost performance by identifying the areas for concern that can cause missed information, duplication and slower decision-making and fix them.
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Reduce risk by closing policy gaps and supporting managers in day-to-day leadership, lowering discrimination-claim exposure
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Retain talent by improving engagement, wellbeing and productivity
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Grow customer reach by making it easier for them to engage , strengthening loyalty and reputation.
We’re flexible in our approach and bring deep expertise, while recognising there’s no one-size-fits-all solution. With broad experience across industries, we work with you to shape solutions that fit your culture and deliver what works in practice.
Training Courses
Communication sits at the heart of strong working relationships. When it’s done well, it builds trust, clarity and respect resulting in better collaboration, smoother delivery and fewer avoidable mistakes.
When someone has hearing loss, everyday interactions can be harder than they look on the surface. Over time, if an organisation isn’t inclusive, talented people may hold back, disengage or choose to move on which could lead to less insight in decision-making, weaker collaboration, and lost capability that would otherwise drive performance.
Courses
All of our courses are pre-designed and ready to deliver.
If you’d like something bespoke or similar but tailored to your organisation’s needs, just get in touch – I can adapt the content or create a bespoke option.
I also offer 1-2-1 and small group delivery for any of the modules.
Pre-Designed Modules
Hearing-Loss: Why it Matters at Work
Making Sense of Meetings with Inclusive, Effective Communication
Inclusive Facilitation for Hearing Loss (for facilitators, trainers and chairs)
Inclusive Communication: A Spotlight on Hearing Loss
We also provide bespoke skills training in management, communication, facilitation and teamwork designed to be practical and relevant to your needs.
Executive Coaching
Executive leaders are key decision makers, strategists and visible role models who set the tone for organisational culture. In the UK’s biggest companies, the average age of executive directors is 55 and at the same time, over half of people aged 55+ have hearing loss.
Our executive coaching is designed to help senior leaders with new or existing hearing loss stay confident, influential and effective.
Executive Coaching
We work in partnership to pinpoint the situations you find most challenging – whether that’s boardroom discussion, video conferencing, large group briefings, fast-paced stakeholder meetings or networking and build a practical approach that works for you.
Together, we identify what gets in the way, agree what “good” looks like, and put simple strategies in place for you to feel more in control and confident in your leadership.
Benefits
- Strategy and Decision Making: Stay engaged in a range of discussions so they remain informed, not compromised by missed detail.
- Retention: Reduce listening fatigue, isolation, loss of confidence and potential friction, helping experienced leaders stay effective and feel valued.
- Executive Presence and Influence: Communicate with clarity and confidence in high-pressure settings (e.g board, clients, investors, regulators).
- Role Modelling: Lead by example with inclusive behaviours that improve communication across the organisation and lift team performance.